Emotional intelligence (EQ) is sometimes compared to IQ, although they are quite different, EQ is a relatively new concept and seeks to describe how someone’s inherent emotional skills can adapt to new situations and ‘read’ the needs of others.
Have you ever noticed that when you deal with people they get angry over trivial issues? It is actually common, and you have probably seen it in your professional and your personal life. It might have even been you who got angry. But why does it happen and what can you do about it? Let’s…
Everyone knows what conflict is, at least they know when they are in the middle of an obvious conflict. But, what is conflit really, and what causes it? Let’s explore these questions in a little more detail, it is more than you think…
We all come across someone who is angry from time to time, especially at work. However, you can help to calm an angry colleague. It helps you for them to be calmer, but importantly, it helps them to cope better with not only the current situation, but also future situations too…
Sometimes, it can be so frustrating working with and dealing with people who just don’t seem to get it. In these situations it is common for people to complain that the people are ‘idiots’. This is not the correct term – it is very derogatory – but there is often something going on, and it…
EQ or ‘emotional quotient’, is a term coined to describe emotional capabilities. The term compares to the better-known IQ or intelligence quotient’ which attempts to measure and create a score of an individual’s intellectual capability and then compare it to the broader population. The term was made popular in the 1990’s after the publication of…
Most people are able to tolerate a certain about of stress. This is normal and desirable. However, if, as often happens, you don’t acknowledge the stress you are experiencing, a threshold can be crossed with only a minor incident and create what seems like an over reaction to a trivial event. This explains why…
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