Emotional intelligence is a concept that is normally applied to individuals and it implies that individuals have a more sophisticated emotional approach to life and the problems that come with it. However, emotional intelligence has a role in organisations. Quite simply, organisations that focus on EI perform better and bring greater rewards for all involved.
Most people are able to tolerate a certain about of stress. This is normal and desirable. However, if, as often happens, you don’t acknowledge the stress you are experiencing, a threshold can be crossed with only a minor incident and create what seems like an over reaction to a trivial event. This explains why…
Do you know what reframing is and how to use it? Reframing is often used by psychologists as a powerful tool to help people see a different perspective to an obstruction allowing them to take a different route to get around a cognitive roadblock. However, it has utility outside the therapeutic office, you can, and…
Emotional intelligence (EQ) is sometimes compared to IQ, although they are quite different, EQ is a relatively new concept and seeks to describe how someone’s inherent emotional skills can adapt to new situations and ‘read’ the needs of others.
EQ or ‘emotional quotient’, is a term coined to describe emotional capabilities. The term compares to the better-known IQ or intelligence quotient’ which attempts to measure and create a score of an individual’s intellectual capability and then compare it to the broader population. The term was made popular in the 1990’s after the publication of…
Everyone knows what conflict is, at least they know when they are in the middle of an obvious conflict. But, what is conflit really, and what causes it? Let’s explore these questions in a little more detail, it is more than you think…
Sometimes, it can be so frustrating working with and dealing with people who just don’t seem to get it. In these situations it is common for people to complain that the people are ‘idiots’. This is not the correct term – it is very derogatory – but there is often something going on, and it…
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