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What Causes Conflict?
Everyone knows what conflict is, at least they know when they are in the middle of an obvious conflict. But, what is conflit really, and what causes it? Let’s explore these questions in a little more detail, it is more than you think…

Am I Part of the Problem?
When people argue, it is easy to just blame the other person. This view can make it very difficult to solve problems. Instead, you will begin to see people become increasingly opposed to each other and each other’s position. The problem becomes insoluble, and it just gets worse from there. Solutions are available though, but…

Not Sure If You Can Calm An Angry Colleague? You can.
We all come across someone who is angry from time to time, especially at work. However, you can help to calm an angry colleague. It helps you for them to be calmer, but importantly, it helps them to cope better with not only the current situation, but also future situations too…

Re-framing is a Powerful Tool Anyone Can Use.
Do you know what reframing is and how to use it? Reframing is often used by psychologists as a powerful tool to help people see a different perspective to an obstruction allowing them to take a different route to get around a cognitive roadblock. However, it has utility outside the therapeutic office, you can, and…

Why Is It So Hard To Deal With Idiots?
Sometimes, it can be so frustrating working with and dealing with people who just don’t seem to get it. In these situations it is common for people to complain that the people are ‘idiots’. This is not the correct term – it is very derogatory – but there is often something going on, and it…

What Is Emotional Intelligence?
Emotional intelligence (EQ) is sometimes compared to IQ, although they are quite different, EQ is a relatively new concept and seeks to describe how someone’s inherent emotional skills can adapt to new situations and ‘read’ the needs of others.