We all come across someone who is angry from time to time, especially at work. However, you can help to calm an angry colleague. It helps you for them to be calmer, but importantly, it helps them to cope better with not only the current situation, but also future situations too…
Have you ever noticed that when you deal with people they get angry over trivial issues? It is actually common, and you have probably seen it in your professional and your personal life. It might have even been you who got angry. But why does it happen and what can you do about it? Let’s…
Everyone knows what conflict is, at least they know when they are in the middle of an obvious conflict. But, what is conflit really, and what causes it? Let’s explore these questions in a little more detail, it is more than you think…
Emotional intelligence (EQ) is sometimes compared to IQ, although they are quite different, EQ is a relatively new concept and seeks to describe how someone’s inherent emotional skills can adapt to new situations and ‘read’ the needs of others.
Emotional intelligence is a concept that is normally applied to individuals and it implies that individuals have a more sophisticated emotional approach to life and the problems that come with it. However, emotional intelligence has a role in organisations. Quite simply, organisations that focus on EI perform better and bring greater rewards for all involved.
When people argue, it is easy to just blame the other person. This view can make it very difficult to solve problems. Instead, you will begin to see people become increasingly opposed to each other and each other’s position. The problem becomes insoluble, and it just gets worse from there. Solutions are available though, but…
Most people are able to tolerate a certain about of stress. This is normal and desirable. However, if, as often happens, you don’t acknowledge the stress you are experiencing, a threshold can be crossed with only a minor incident and create what seems like an over reaction to a trivial event. This explains why…
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