Not Sure If You Can Calm An Angry Colleague? You can.

I have had my own medical secretaries and nowadays I recruit secretaries for other people’s practices. One misconception is that the role of the medical secretary is a reasonably straightforward one. However, this is rarely the case, depending on the office, the secretary must juggle a number of balls, being aware of what stage each…

Why Ask the Interviewer Questions? Job interviews cause anxiety.  Usually, the focus is on answering questions and when the candidate is asked if they have any questions, many candidates often answer a simple ‘no’.  However, asking questions of the interviewer is an important part of the process for two reasons: Questions Impress the Interviewer. Candidates…

A couple of months ago, I was asked about my opinion of job auditions for an article by Jasmine Crittenden from HRM Online. My response focused on the concern that job seekers might be taken advantage of during the process and the ability for potential employers to act in an unethical manner. Certainly, there has…

The purpose of the skills based interview is to isolate a candidates particular skill set. This will usually be conducted by someone with a specific skillset akin to that required by the position needing to be filled. Generally it would not be a separate interview but would become part of a panel interview where one…

Acquiring new staff, whether they be for a replacement position or because of growth in the business, can be both exciting and exasperating. For some businesses, especially smaller businesses it can really ‘get in the way’ of the daily activities that must be carried out to ensure a steady cash-flow. But why is this the…

The COVID-19 outbreak has focused many owners’ and managers’ minds on the way they run their businesses. The threat has been emphasised by the increase in globalisation that has helped the spread of the pandemic. Although the threat is diminishing in some places, the danger of coronavirus still evident and as we have seen in…