Conflict is Hugely Expensive
Business owners are often not even aware of the enormous cost conflict plays in their operation. However, it represents a huge expense but it is an expense that can be reduced and add to profitability.
- 49% believe that the conflict was caused by personality ‘clash’ or ego distortions.
- The annual cost of workplace conflict to US companies is $359,000,000,000.
- 85% of workers experience some form of conflict in an average year.
- The average cost of a stress claim is $109,000.
- 9% of projects fail because of conflict.
Other Shocking Statistics
These Problems Can Be Solved
Most conflict is related to communication issues. It follows that if communication skills are improved, difficulties associated with conflict will concurrently improve.
We Can Help
There are a range of situations where a business should consider a program to develop communication and conflict management skills. The format will depend on the specific requirements of your business but the main reasons business use our services including:
- A desire to provide training to the workforce to reduce the risk of conflict and improve productivity through better communication.
- The need to provide training to key staff, usually middle management – to improve their skills handling subordinate staff to minimise the development of toxic conflict and optimise the development of productive relationships.
- To provide an intervention for a current conflict. Often we find that a problematic current conflict is a sign of a larger pattern of conflict and an intervention helps resolve the current issues as well as reducing the potential for conflict in the future.
- A desire to ensure staff are ‘pre-trained’ in communication and conflict management by providing new recruits with a program during their onboarding process.
- A desire to recruit people who already have high emotional intelligence. This can be achieved by taking up our recruiters program, which will teach you how to recruit for emotional intelligence, or, allow us to take on the recruiting process for you.
Our Program
The basis of our intervention is the personalised administration of our Communicate for Success program which helps participants develop a comprehensive understanding and skills involving communication, conflict and negotiation. Participants also reflect on their own contributions to communication and learn how to implement structures that improve the quality of communication with a focus on effective listening, and being able to develop creative solutions to problems and avoiding toxic conflict.
In addition to exploring issues related to the current conflict, participants will learn about the principles of communication, conflict and negotiation as they work through the following modules.
- The basics of communication & conflict.
- Understanding toxic and producitve conflict.
- The importance of non verbal communication.
- Grasping the things that aren't said.
- Effective listening
- The conflict spectrum.
- How to help someone become less emotional.
- Negotiation strategies.
- Understanding psychological defences.
- Understanding difficult people.
- Negotiating with difficult people.
- How to help someone become less emotional during a conflict.
- Creating written responses to conflict.
- The importance of self reflection.
- Reflective practice.
- Reflective skills.
Program Formats
Our programs can be delivered in a variety of formats depending on the level of personalisation and any other considerations you require.
